Lufthansa Complaint - Telephone & web customer service
I have reservations to fly from San Diego Ca. to Venice Italy in Business Class tomorrow 5/9/11.
I attempted to contact their 24/7 800 number after 7PM two nights in a row. The result was that it rang for a long time then disconnected. On the third day I called in the afternoon and was able to get through. I informed them of my experience and they said that there was nothing wrong with the 800 number. I then explained it to them again in more detail and they again informed me that I was wrong and that the 800 number works fine 24/7, another words I'm a liar. I asked how I can speak to a higher level of customer service, they told me to get the email address on the web. I did and I was informed by email to call the 800 24/7 line for assistance.
When I attempted to check and get my boarding pass 23 hours before the flight on there web page the first question they ask is "Did you check-in any luggage at your original departure airport to your final destination?". Confused by the way this question was termed I called up the friendly people at the 800 24/7 line. They informed me if I was going to check in any bags I could not check in via the web. Great that's nice. You see I needed the boarding pass to find out what terminal I needed to go to for the first flight. They did not bother to put that in my reservations.
Since the first flight was not on Lufthansa the flight number did not work. I couldn't get the correct flight number from Lufthansa for the airline that they use in the U.S. So now when I go to the airport tomorrow I have a 1 in 3 chance of being at the right terminal. I even attempted to contact the U.S. airline but they said without the U.S. flight number they could not help me.
U.S. Airlines are not the greatest but I have never experienced this level of rude and yes MEAN customer service before.
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