Mail Handler Benefit Plan Coventry Network Complaint - Dr listed on site as in-network but billed as out of network
P.O.BOX 8402, KENTUCKY -- After moving to a new town I consulted the website for the Mail Handlers Benefit Plan, coventry network, to find an in-network physician. I went to see this family physician in October and all was covered. Now, 6 months later, I went back. I consulted the website before making the appointment to make sure he was still covered in-network. Coventry now says that despite this doctor being listed on their approved website, and despite having covered this doctor as in network previously, this doctor is not now, nor ever has been, in-network. They insist that you must call to confirm any information on the website, because it could be out-dated. I'm not sure what the point of having the website is if you can not actually count on the information being true.
I took my daughter to see a different physician listed on their website as in-network. They covered the doctor's visit as in-network, however the blood test they performed and assessed on-site, within their office, was not covered as in-network. Apparently, Coventry says the doctor is okay, but the labs performed and assessed within the same room we saw the doctor, is not in-network.
These people have given me nothing but trouble and it is expensive insurance!!! I suppose $700 per month isn't enough to buy us 3 simple doctor's visits per year for sinus infections.