U-Haul Complaint - Priority #2 - Rental Moving truck
LAVEEN, ARIZONA -- I made a reservation online for a huge move. I planned and scheduled moving help on a certain day and time. We get to the U-Haul location to pick up the truck and are told that we need to have the truck back soon since there was another reservation made over the phone and phone reservation are priority over online reservation. In result of this we rushed as much as we could and did not finish our move we just moved the things that were really needed at the new location. Thankfully we were able to work out more time to keep our things at the old house a little longer. So to finish our move we had to rent a second U-Haul this past weekend with no problem by the way. When I called to voice my concern the person that took my call was very understanding, but when I received a call back from Darrel Jackson he sounded very annoyed and stated that the location we rented from was very busy and that the time was not a guarantee which I understand, but us being customers just like the customers over the phone how is one priority over the other? Darrel Jackson offered $25.00 propane vouchers to resolve my concern which sound like he just wanted me to just get off the phone. Propane? I spent time and money with this confusion and I get offered propane? He didn’t even sound sincere maybe if he did It wouldn’t matter. When I asked to speak to his supervisor he said it. He was the highest person there to handle This call and there was no one else to speak to. So again my business is not a priority. I have always used U-Haul. This move was very stressful and this is not the kind of service I feel I deserved from U-Haul. I will tell everyone I know what kind of experience I have had with the rental and the service. With U-Haul being in the moving business your employees should know moving is extremely stressful and be sensitive to that fact. This is all unnecessary aggravation and stress. Unfortunately, when my family and I need moving services we will definitely not use U-Haul again we will take our business to another company.