Hewlett-Packard Company Complaint - No more HP's
Purchased the computer in August 2010. By October it was randomly shutting down when powered by battery. When I plugged it in, it said "plugged in, not charging", then I did a battery check and was told the battery was bad. So I contacted HP and was sent a new battery. Everything was fine for a few weeks, then the same exact problem began occurring again. Called HP again, and was told to send in for repair. According to the tracking on their website, they had it all of 12 hours before sending it back to me, this time with a new power cord.
Again, all was fine for several weeks before the same thing started again. Called HP again. Rep told me a new battery would definitely fix the problem. This is when I began asking for a replacement to no avail. Got the new battery, everything was fine for a few weeks until....yep, once again I've got a bum computer. So after calling HP and finally being connected with their escalated customer service program, I asked for and expected a replacement computer. The representative wouldn't budge and insisted I send it in again. So I did. This time they replaced the motherboard.
All wss great til last week (May 3, 2011). Once again, it's shutting down randomly and the battery won't charge. So I called the representative back. Left message, never heard back. I called back today (May 9) and finally got her to call me back. But instead of offering to replace the computer she tells me that I must again send it in for repair.
This is the 4th HP in our household, and it is the last one I will buy. I am looking to update my son's, but I will not consider an HP. After two times having to send it off for repair, I feel I should be offered a replacement computer. They have had enough opportunities to fix this problem. I'm done.
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