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JP Morgan Chase Complaint - Lacking Knowledge of Policy and communications - Direct Deposits
Direct Deposits - Complaint
PARADISE VALLEY, ARIZONA -- I transferred my account over to Chase. My mistake in trusting them. I had fraud on one of my accounts (not their fault). I was advised to CLOSE that account and reopen a NEW account. I had direct deposit linked to that old account. I was assured this would be monitored and handled.
I had a employee tell me he would 'take care of everything' with my direct deposit. I come in, fill out the form to be submitted to the state. Turns out the state NEVER received the form! Deposits were returned "account closed".I had checks returned, not paid because of this. Which left marks on my credit.
With all the employees running around playing stupid, even one saying, " I told you we could not take care of your direct deposit, that you had to go through the court". Please....Just admitt you all dropped the ball! YOU are fully ABLE of doing this for your customers, in fact I have a copy of the form your employee signed and supposedly submitted to the state....the truth is you lack customer service, you lack communications. You want to LIE and you got caught. Lets also say "Its against our policy to put any apology in writing" . Chase Branch Manager also told me She does not keep documentation on file that clients sign. I find that truly hard to believe that you do not keep a document on file that pertains to a customers account. I will file a complaint.
DO NOT BANK WITH CHASE OR BETTER YET THIS PARTICULAR BRANCH.
More from the author:
Chase returned a Item (not paying) on my account $34.00. Then the Merchant tried to run the debit again two days later(makes sense, they want their money), Chase then decides to pay the item, charging me another $34.00.
I did go into the branch and tell them "look, either pay the item the first time or don't. Chase purposely made money off me to benefit them."
Wait....I recall another bank doing this and their being a huge lawsuit
a few years ago.
**Lets also remind them, I would not have had all the fees (above) if Chase would not have screwed up my direct deposit information and placed this in someone elses account!!!
I had a employee tell me he would 'take care of everything' with my direct deposit. I come in, fill out the form to be submitted to the state. Turns out the state NEVER received the form! Deposits were returned "account closed".I had checks returned, not paid because of this. Which left marks on my credit.
With all the employees running around playing stupid, even one saying, " I told you we could not take care of your direct deposit, that you had to go through the court". Please....Just admitt you all dropped the ball! YOU are fully ABLE of doing this for your customers, in fact I have a copy of the form your employee signed and supposedly submitted to the state....the truth is you lack customer service, you lack communications. You want to LIE and you got caught. Lets also say "Its against our policy to put any apology in writing" . Chase Branch Manager also told me She does not keep documentation on file that clients sign. I find that truly hard to believe that you do not keep a document on file that pertains to a customers account. I will file a complaint.
DO NOT BANK WITH CHASE OR BETTER YET THIS PARTICULAR BRANCH.
More from the author:
Chase returned a Item (not paying) on my account $34.00. Then the Merchant tried to run the debit again two days later(makes sense, they want their money), Chase then decides to pay the item, charging me another $34.00.
I did go into the branch and tell them "look, either pay the item the first time or don't. Chase purposely made money off me to benefit them."
Wait....I recall another bank doing this and their being a huge lawsuit
a few years ago.
**Lets also remind them, I would not have had all the fees (above) if Chase would not have screwed up my direct deposit information and placed this in someone elses account!!!
Comments:
Posted by Fufu487 on 2011-05-09:
Was the manager saying the forms were not kept at all? Or did she say they weren't kept in the branch? I believe most banks archive the signed forms in a separate undisclosed location.
Posted by trmn8r on 2011-05-09:
The last part is standard, where an item can be presented more than once by the payee's bank, and an overdraft occurs each time.
The fraud part is a bit hard to understand - it sounds like because fraud was involved, you were unable to change the direct deposit yourself, and the bank dropped the ball. They should look into this and refund those overdrafts if they were at fault.
The fraud part is a bit hard to understand - it sounds like because fraud was involved, you were unable to change the direct deposit yourself, and the bank dropped the ball. They should look into this and refund those overdrafts if they were at fault.
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