LA Fitness Complaint - Misleading threats from CSR LA fitness
RIVERSIDE, CALIFORNIA -- The letter I sent to Corporate.LA fitness Moreno Valley avoid at all cost.
I am contacting you (and Corporate Headquarters) regarding an incident at your LA Fitness Branch 2600 Canyon Springs Parkway Moreno Valley CA 92555. I received a voice mail from a Keshawn Saturday 7th May 2011 at 900pm and Sunday 8th May 2011, csr Liz at approximately 9 PM regarding my account which she left a message stating my account is delinquent. However this is not true as you can see my account is in a positive status, and they left the number 9516533240 to call them back concerning my past due account. Liz passed the phone to Keshawn said hes going canceled my account and was not listening to me but want to yell and talk over me,this is very poor customer service I joined the gym in Feb 2011 paid $89.00 and $44.95 a month where I was told in Feb 2011 by manager that we don't require to have a credit card on file if we pay monthly we agreed pay and started the gym.From Feb 2011 to May there are problems. Now on Sunday this was not the case.Now there is a trust issue being created.
Just a reminder LA Fitness calls my home after 8:00PM and 9:00PM at night left messages , as a consumer I am protected under FDCPA section 805(A)(1).Also calls to my job Calls from LA fitness to my place of employment, LA fitness knows or they has reason to know that my employer prohibits the consumer from receiving such communication are in violation FDCPA.I would like you to ensure that your CSR are properly trained on this matter as of today there is no resolution.
I also would like someone to counseled Keshawn for yelling at me and having no clue about my account. My account is in a positive status.
I would also like to request, in writing, that no telephone contact be made by your offices to my home or to my place of employment. If your offices attempt telephone communication with me, including but not limited to computer generated calls or correspondence sent to any third parties, it will be considered harassment and I will have no choice but to file suit. All future communications with me MUST be done in writing and sent to the address noted in this letter.