Cityside Subaru, Belmont, MA Complaint - Failure to Stand Behind Repair Work

Review by Unhappy with Citiside Subaru on 2011-05-10
790 PLEASANT STREET, BELMONT, MASSACHUSETTS -- Approximately 6 months ago the blower motor (the engine that circulates heat and cold air in side the car) stopped working in one of my families cars. As the it was already to close to winter and to cold to drive the car without heat I took the car to Cityside Subaru in Belmont, MA to find out what was wrong. I was told that we had a blown Blower Motor and it needed to be replaced. Because the estimate on the repair was so high I told them I would get back to them on doing the repair and paid for the estimate. When I called around it seemed like estimate was high but we needed the car repaired and I took the car back and it was repaired.

The blower motor worked properly until about 5 or 6 days ago until it stopped working. I called Cityside and said the blower motor was not working and they were able to fit me in to have the car looked at. I dropped the car off and 3 hours later was told there was not problem with the motor that the problem was likely the alleged aftermarket wiring that caused this problem. At the time of the first repair I was not told that the aftermarket wiring was this significant a problem (nor has this alleged wiring caused any problems with anything else in the car lights, radio, wipers, rear window electric defroster all work). Initially the customer service person I spoke to seem to indicate that we would have to pay to have work done but after some "discussion" and further review of the matter by the mechanic, I was told the it was blown relay and that would fix the problem.

The next day I dropped the car off again and was called three hours later and told blower motor was working. I picked the car up and while driving home tried the heat and found that it was not working. I immediately called Cityside's service department and spoke to first the customer service manager I initially work with and then the Service Department Manager. I was told in so many words Cityside was not responsible for the fact the motor was not working even though this is apparently the second time Cityside mis-repaired or misdiagnosed the problem. Then I was told by the service manager there was really no problem with the repair because it had worked for 5 months (the warranty I received on the repair was for a year). It was agreed that I could bring the car back but if Cityside decided that additional repairs were needed that they would expect to be paid for them. No offer has been made to refund the money I originally paid and certainly no willingness to stand behind their original work.
Comments:1 Replies - Latest reply on 2011-05-10
Posted by T on 2011-05-10:
This sounds like it is heading in a bad direction. Good luck.

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