Kroger Complaint - What to do ???? - costumer service
Resolution Update on 05/11/2011:
So I was upset when all this took place and still a little upset about it ...but to answer your questions ..Yes you can use coupons in fact here if you dont use your kroger plus card with your food stamps they can suspend them this is for wic as well, I couldnt do nothing as for the re ring or just walk out because it was already taken out of the account , and as far as me not running right down there was I am married with two kids my successful business just collapsed and im on food stamps , and gas is alot for me in a suv and now every manager there and police are gonna put me as a thief , IM AN HONEST PERSON , it hurt my feeings to be called that not to mention im 26 and dont have sqwat on my record and i was gonna go pay but when i was already in the neighborhood like when I was taken my daughter to school in the morning ,and my reason for going that night was because I didnt have breakfast for my daughter b4 school she goes to kindergarten so they dont feed them, and its common to run out a week b4 you get more (ebt) so that last week my sources are dry and im living day by day until they come :( but I live in harrison ohio there is only 1 kroger here so i said cincinnati because you just never know someone from krogers could have ran across this and got me in trouble or something ,im not good with the laws or i wouldnt be here i just know how to stay outta trouble and the rest is just common Courtesy ,okay but on to it i talked to the police again and they didnt believe me and stil treated me like crap so i called krogers company and spoke to a higher person had her check into it she tels me it was their screw up she was sorry she made that kroger cal the police had them come down there and told the officer that treated me like shit it was their (kroger) fault EVERYONE of them kissed my butt and gave me gift cards and the cop Im calling his boss tomorrow because he didnt give me a chance to explain he just told me if i didnt pay he was gonna arrests me infront of my kids and that really upset me because if I cant talk to an officer that gets paid to protect me and my rights about my RIGHTS WHO CAN I???? and thats what brought me here thanks to all of you helpful or not nice or rude you all help me in making my decision
CINCINNATI, OHIO -- Okay, so I went shopping at Kroger and I used an ebt card $260.55 to be exact ,and I owed cash for non food $33.55 (I was paying cash with master card) ,after I had done swipped my ebt card she noticed she didn't use my coupons I handed her at the beginning of my order. she then tries to apply the coupons to my CASH balance witch needS a over ride key from a manager and the manager is off this 50 yr old lady running a brand new Kroger 6 USCANS 2 lanes and front desk ''not to mention I go at midnight on the 9th because thats when my ebt balance is loaded to the card but this lady is always there alone on 3rd shift ,but back to what I was saying.
So she then can't over ride because of no manager on site, so we then try to take to coupons off and you need a (OR) key for That too.. so she pages a butcher in the back ~his wife is the manager, he calls home and allows the cashier to talk to his wife ''The manager'' and she says try to pay with cash so I run over to a bank IN THE SUPER STORE and with drawl $40 with a small fee of a couple bucks ''fine'' after sitting there for 1 1/2 hours trying to resolve this, she the (cashier) then gets permission from the butchers wife ''the manager'', lol to collect the cash amount of $33.55 and suspend the order until she got there in he morning and she would fix it, then the cashier takes a copy of my state id and my phone number in case of any problems, Not to mention I was Very nice during this 1 1/2 time period.
Then I wake up in the morning with a missed call from the police station I call back an they say the card you used apparently didn't have enough money on it to cover Krogers last night you need to go pay them, I tried to explain the situation and he got rude like I was a thief... so I then contact Kroger and ask them why they called the police on me when they have my info there, they said it was the professional way of doing it ?!? really?!? and now I'm mad because they made it out like I tried to get over on them, so I hang up and cal my ebt card to see if I did pay before acting an ass and then looking like one too. and it tells you your last 10 transactions and it said may 10th 1:07 am in the amount of $260.55 then after that it says 6:33am in the amount of $260.55 refunded back to the account, so I call Krogers back.... and tell her when I waked out that store every Thing I had was PAID for... it was their error, and she admitted they had to cancel the whole order out and needed me to come in and re run my card again OR she was gonna prosecute me.
So now I'm pissed and told them I have a life I was not gonna stop what I gotta do and come Right There I then told her I stood there that night for almost 2 hours at their convenience and they would have to wait for my convenience to come back down. she goes on to argue it was only 54 minutes she watched the video bla bla bla ....So can I go to jail for this? if they do press charges whatt action should I take ?Is this Illegal ? isn't a manager always supposed to there ? (legally) I could have went right down there with a simple phone call from Kroger but since I was contacted by the police with accusations being made, then her to tel me if I didn't come right there she was gonna press charges on me ,so I'm making it a point to pay them when I need grocery's again and will already be there (gas is over $4 a gallon )
not to mention there was enough on my card ($500 and all of my ice cream was melted and ruined ;( any advice ????