Florist Express Complaint - Florist Express Delivers Disappointment
OLD SAYBROOK, CONNECTICUT -- Florist Express would have to improve to be called awful.
I ordered the flowers two weeks in advance and they were delivered a day late.
The website guarantees 100% satisfaction. If not satisfied, the customer has the option of replacement or refund. Days later and after a trail of e-mails where they call me by the wrong name, they have yet to offer either. I'm so disgusted with them, I'm beyond furious.
Avoid Florist Express at all costs.
Update: After additional e-mails with the wrong name and canned responses, I called customer service. The rep had plenty of attitude and didn't seem to know what their website promises. Multiple times I asked to speak to the supervisor, but never had the chance. He kept upping the amount of a partial refund but I persisted with my requests for a full refund. Finally, he angrily told me all the money would be refunded and hung up.
(This morning, PayPal informed me the refund went through.)
The attitude of the Florist Express representatives and the manner in which they handled this demonstrates that they really do NOT care about customer satisfaction - use another florist!