Cricket Complaint - Cricket Has No Customer Service
HIGH POINT, NORTH CAROLINA -- My boyfriend and I both bought Cricket cell phones and we have had nothing but problems since. You cannot get a live person to talk to and if you do you either have trouble understanding them or they have trouble understanding you. We were supposed to be set up on Automatic Pay monthly but for some reason they just can't it to go through. I get text messages from them threatening to cut my phone off. I have sent them two e-mails but have yet to get a response. My boyfriend just got his phone April 6th and had it set up Automatic Pay but of course they didn't do it and they cut his phone off. We tried calling 611 and got the recording to which I continued saying I want to speak to a live person and got the recording so confused they finally transferred me to a live person. She had a very thick accent and was hard to understand but when she finally did get what we were calling for she said we owed for April and May. After several minutes of explaing that that was impossible because we just purchased the phone in April she was gone for another several minutes and came back and said we were right, took the payment over the phone and restored service. We were charged an additional $5.00 (in addition to the monthly charge) to do it over the phone.
When my boyfriend received his phone there was a little crack in the face of his phone so we took it to our local Cricket office and was told it was something we did and the girl was very short and rude. Needless to say, they will not replace it.
Word of mouth is the best and worst advertising for any company and you'd better believe I'll tell everyone I know about the lack of customer service at Cricket. We will get new phones at some point (they cost too much to leave right now) but if we continue to have these problems monthly, we'll eat the cost of the phones and go with a company that provides good customer service.
High Point, NC