Starbucks Complaint - Starbucks - Filthy and that is Disappointing
KATY MILLS, TEXAS -- The service here is great, as is my usual experience with any Starbucks anywhere in the country. But I have to say, the place is filthy. Every consumer touchpoint needs HELP. The parking lot and front door area is littered. The outdoor furniture is HORRIBLE, rickety, and uncomfortable. Walking in the front door, there are napkins littering the furniture, the footstool is filthy with shoe dirt, the floor needs deep cleaned. The women's bathroom floor is white, but it appears to be a smeary gray color because it is so dirty. When I walk into a Starbucks, I have been programed to expect a great experience. Although the employees were fantastic, the dirty environment ruined the experience for me. Come on, Katy MIlls store, clean it up!
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