MetroPCS Complaint - Never deal with this company
NEW YORK, NEW YORK -- Purchased the Samsung freeform phone April 18th,2011, and it has been a nightmare since. No customer service at the franchise nor when or if you finally are able to reach an actual human being on the customer service line. My young, knowledge filled customer service representative kept putting me on hold to speak with who I now assume was a non existent supervisor, because she,"had never heard such a problem." That reaction was because when I returned to the store to have the representative show me what I might be doing wrong at the Yahoo site,(he had set it up for me), I had entered my own password, but it had yet to work. He asked if he could try his account. Worked for him, however the man never logged off? I guess? Later at home my phone froze on the Facebook log in site. I do not use Facebook and had not logged in. After many futile efforts I thought it better to turn the phone off then throw it out the window. I turned it on over an hour later and someone I had never heard of was welcoming me as their friend on Facebook. Then I had 62 spams, I don't have that much spam after a couple of weeks not checking in. Then I saw my Time Warner account. I don't have a Time Warner account. When I did talk to customer service I was advised to return it.
I had tried to return the phone prior to this incident. 2 hours 29 minutes meant it was non returnable. Now I was furious. Not only did it not suffice my needs, as the merchant realized before not letting me return it. Now I could get his email and not my own. I told customer service if they do in fact record their calls for "quality assurance" I wanted it recorded that this was the problem, and this was her advise for said problem.
I called the merchant by name when returning and asked if he wondered how I knew. He said,"I told you." Then I told him some information he never would have told me, and a stranger could not find out easily. He agreed to refund me and wanted the phone. I demanded that we stand together while all info was errased from it. I did not trust him enough to hand him the phone. He called his boss, spoke in a language I am not fluent in and only managed to say, "she is out of her head," in English. He played with the store computer while talking to his boss, logged off after undoing what he could. He then told me they do not sell used phones. I had written some things down as I feared he would do just that.
I hour of usage makes a phone non refundable. This phone can only be used with metro pcs. There is NO UNLIMITED EMAIL. NO UNLIMITED WEB. THE PHONE SUCKS AND DOES NOT DO WHAT AN AVERAGE CELL WOULD. The franchise stands behind corporate rules, and the corporation advises you do deal with the franchise owner.
NEVER DO BUSINESS WITH THIS MEANLY CLEVER COMPANY. YOU WILL SAVE NO MONEY.