Bryant/Carrier Air Conditioning Complaint - Bryant/Carrier A/C consumer rip-off
HOT SPRINGS, ARKANSAS -- Last April I purchased a High Efficiency top of the line Bryant/Carrier Central Air Conditioning Unit. Model FV4. The Bryant installer gave me a 5 year parts and labor warrantee on the inside unit and 10 years on outside unit.
2 months ago I began calling him about problems with my new unit...he ignored my calls. Finally he left a message that he'd declared bankruptcy. I called another Bryant/Carrier repairman.
He came out and said the problem was a defective Starting Relay on the Cooling Compressor. He informed me that this part was constantly going out on this model unit. The factory was aware and told them they didn't have a viable replacement as of yet...just keep replacing them. He said some new units like mine were on their 3rd Relay already.
The Relay was bad, and in my case also burned out the Compressor. The Repairman said since they didn't install the unit they wern't responsible for any warrantee labor. Bryant/Carrier agreed to replace the parts, but refusd any labor.
Responsibility for Bryants/Carrier's defective parts are passed along to the consumer. They talk about service, but have no problem screwing the consumer.
A $6000 air Conditioning unit barely a year old, and a known continually defective part burns out the compressor...and the factory says its the consumers problem to pay for the labor.
I have filed a complaint with the Attorney General of Arkansas for Deceptive Trade Practices again Bryant/Carrier Manufacturing.
I had a new Lenox Unit in the 80's that went 10 years without a single problem. Bryant/Carrier is all HYPE, no substance.