Freddie Mac Complaint - How Freddie Mac treats their consumers
I am filing a formal complaint against Freddie Mac for the way they treat the callers on the phone. I was let go last Friday from Freddie Mac with no warning after being a contractor and working for them for 5 months. I was working on the Call Center Help Desk and my customer service skills were excellent and I took the time to listen to the consumers and tried to help them the best way I could without getting angry or upset, I always maintained a professional attitude when I received a phone call. Freddie Mac does not treat the consumers with respect and they do not want to help them at all, it was horrible hearing people yelling back at the consumers and hanging up on them, I never did that at all. I received thru e-mails from the person monitoring my calls excellent evaluatons on my call service but the Team Leader and Manager ignored this, also when I needed help and went to the Team Leader she would just look at me as if I was bothering her. I went to the Manager and said something but he defended the Team Leader which upset me but I kept my cool and stayed very calm. When I was called Monday morning at 8am saying Freddie Mac terminated my contract I was shocked because when I left work Friday my Team Leader said have a good weekend and I will see you Monday. I found out they knew Friday was my last day but said nothing to me. I am speaking on behalf of all the consumers who call in to say that Freddie Mac does not help the consumers at all which is true, we have a lot of information on the screen that we can see but are not allowed to tell the homeowner, it does not make sense since we were there to truly help them and give them the information they were looking for but we were limited to what we could say and rush them off the phone and on to the next caller. I do not call this customer service at all. I truly would like this oomplaint to be taken seriously and to just let you know Freddie Mac is truly not concerned at all about the people who are ready to lose their homes. I do not think it is bad if I enjoy helping people that is what I love to do but Freddie Mac does not do that at all.