Cavalier Telephone Complaint - Rip off billing practice
PALM HARBOR, FLORIDA -- Cavalier likes to charge finance charge, even if it's 1 day late due to crowded mail during holiday time or weekend! And they don't even care to give any 1-time courtesy refund.
Most importantly, they charge for 'un-used' service, as long as their own documentation did not show a 30-day notice. They charged us for 2 months of service fees for a fax line that we requested to discontinued way ahead, and no refund whatsoever! We then moved phone service to a different service provider, Cavalier placed a hold on the transfer and forced us to call them. When we called, the customer service representative did not notify about the 30-day notice, and only informed us about the final bill will come soon. We paid the first bill thinking that was the final bill, but yet another bill came, again with 1.5% finance charge. When we called, Cavalier claimed that we did not notify 30 days ahead and did not even care to offer refund of the money. This is out right holding us responsible for 'lack of documentation' by their customer service rep.
I'd like to tell the whole world not to use their services!!!