Garden State Honda Complaint - Do Not Go There
CLIFTON, NEW JERSEY -- My husband and I went to Garden State Honda to purchase an Insight. We took the test drive and sat down to negotiate. That's when the trouble began. We were set on what we wanted to pay - no more no less. All they had to do was say yes or no. First they held on to my Amex card that I gave them as a good faith (their suggestion), so when we asked for it back so we could leave the salesman instead brought back a manager (and I use the terms salesman and manager loosely). After about 4 hours we came to an agreement and since the car we wanted was not there at the time we would just sign the contract and come back. Now at first they gave us a blank contract saying it was late they would fill in later. I don't know if we looked that stupid to them but we did make them fill it in with the terms and with an attached paper stating that when we came back to do the finance papers our payment would not be more than what was agreed. After another hour all this was done and we left, 11PM. Two days later the car was in and we went back and sat down with finance to fill out the forms. All of a sudden they couldn't give us the rate agreed upon and our payment was going to be higher because that offer was only good up till two days ago - when we signed the contract!! So again we were ready to forget the whole thing and leave. The finance person told us he would go speak with the manager (what a surprise, that's all we heard from the salesman). When he came back he did say they would work it out so the payment was the same. Okay - we signed everything and left with the car.
NOW. I just received a letter from the old finance company from our trade in that we owe them money. The payoff letter had a date that was good for a week after we signed and drove off with the new car, ample time for them to make the payoff. When I called the bank that was supposed to be paid off they informed me the payoff was not received until TWO WEEKS after we drove off with the new car. Not only is the payoff short but there is a $10.00 late fee added because they waited two weeks. I guess that's how they worked out our payment being lowered, by leaving a balance on our payoff! This is the worst experience we had. We have purchased many cars over the years and have never been treated so poorly.
I am sure there are many Honda dealerships in your area that you could go to. Please take my advise, drive a few miles out of your way to go somewhere else. This place is just not worth the time, effort or money.