ProFlowers.com Complaint - Flowers never arrived!
SAN DIEGO, CALIFORNIA -- Never order from ProFlowers for a special occasion. I ordered (several days in advance) Flowers and a card for my mom for Mothers day. On Mothers day at 7pm, I received this email:
Dear Mr Baker,
Thank you for your recent order. Unfortunately, we were unable to locate a florist able to complete the delivery for Mother's Day. With your permission, we would be happy to send the delivery on Monday with a back up of Tuesday to include a note of apology explaining the delay. Please accept our sincere apologies for any inconvenience this may have caused.
Simply reply to this email and we will set this up for you immediately. Thank you.
FE Doug Lagasse
Proflowers Florist Express
When I wrote back and told them how ridiculous this is, they offered me 20% off my next order. It's been 6 days since Mothers Day and I still have no flowers, no refund and no apology. So not only did they ruin my Mothers Day, they won't even try to make this right for me. Customer Service here SUCKS!
Stay away from ProFlowers!