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ProFlowers.com Complaint - Flowers never arrived! - Mothers Day Flowers
Mothers Day Flowers - Complaint
SAN DIEGO, CALIFORNIA -- Never order from ProFlowers for a special occasion. I ordered (several days in advance) Flowers and a card for my mom for Mothers day. On Mothers day at 7pm, I received this email:
Dear Mr Baker,
Thank you for your recent order. Unfortunately, we were unable to locate a florist able to complete the delivery for Mother's Day. With your permission, we would be happy to send the delivery on Monday with a back up of Tuesday to include a note of apology explaining the delay. Please accept our sincere apologies for any inconvenience this may have caused.
Simply reply to this email and we will set this up for you immediately. Thank you.
Best Regards,
FE Doug Lagasse
Customer Care
Proflowers Florist Express
When I wrote back and told them how ridiculous this is, they offered me 20% off my next order. It's been 6 days since Mothers Day and I still have no flowers, no refund and no apology. So not only did they ruin my Mothers Day, they won't even try to make this right for me. Customer Service here SUCKS!
Stay away from ProFlowers!
Dear Mr Baker,
Thank you for your recent order. Unfortunately, we were unable to locate a florist able to complete the delivery for Mother's Day. With your permission, we would be happy to send the delivery on Monday with a back up of Tuesday to include a note of apology explaining the delay. Please accept our sincere apologies for any inconvenience this may have caused.
Simply reply to this email and we will set this up for you immediately. Thank you.
Best Regards,
FE Doug Lagasse
Customer Care
Proflowers Florist Express
When I wrote back and told them how ridiculous this is, they offered me 20% off my next order. It's been 6 days since Mothers Day and I still have no flowers, no refund and no apology. So not only did they ruin my Mothers Day, they won't even try to make this right for me. Customer Service here SUCKS!
Stay away from ProFlowers!
Comments:
Posted by jktshff1 on 2011-05-13:
Good review, There seems to have been fewer complaints this year about flower deliveries on Mother's Day.
Posted by Nohandle on 2011-05-13:
Agreed JKT, far fewer complaints but perhaps others have learned to attempt to find a local florist in the delivery area. To have placed an order days in advance only to learn on Sunday at 7:00 pm the delivery could not be made is really not satisfactory. I will give them credit for at least letting the OP know the flowers would not arrive. Most don't do anything period until the customer complains.
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