Leslie's Swimming Pool Supply Complaint - Buyer Beware, no return, no exchange, no refund
ARLINGTON, TEXAS -- Leslie's states that customer satisfaction is guaranteed. However, this does not include the chemicals they sell. Nowhere in the store does it say their guarantee excludes their chemicals, and there is no place on the chemicals that says buyer beware, our chemicals are not covered by our advertised satisfaction guaranteed policy. The manager tells you the 14-day return policy applies to everything but chemicals. Even if it is unopened, he says if he accepts as a return, any of the products they sell, he will be fired. It is safe for them to sell you sealed and unopened products, but once you buy it, even if you don’t open it or break the seal, it is too dangerous for Leslie's to take back. Leslies no return, no exchange, no refund policy is printed in small pale blue type on the back of your receipt. If you get a magnifying glass you can read it. The manager will tell you that you should have known about Leslie’s NO RETURN-NO Exchange, NO refund policy, because the policy has been in place since 2009. My complaint is that Leslies publicizes that they care about their customers, and have a Satisfaction Guaranteed policy (before you buy), but after you buy all of the chemicals they recommend, if you don’t need everything, it is too bad for the Customer. Buyer Beware! I am disappointed because I had trusted Leslie's, and I had no idea they had such a double standard. They should be more clear, that once you leave the store with the products they recommend, you are on your own.