Glass King Complaint - Wrong Windshield
The other day, a rock hit my windshield while I was driving. I called my insurance company to get a windshield replacement. This same thing happened to me in January and I went through a great glass company called Paragon Glass (I even wrote a rave review about them). I wanted that company again.
My insurance no longer uses Paragon Glass. A former insurance agent opened up his own glass company so they give all their glass business to them; Glass King.
I set up my claim and Glass King called me the next day. I explained when I worked and that they would have to do the replacement at my house since I park in a parking garage at work. The owner said that he would see if his repair guy could come out past 5 pm, which is when I get home from work. He said he'd call me back in a few days to set up an appointment.
On Wednesday, I got a call from the repair guy. He was at my house. I wasn't home from work yet! I told him an appointment was never confirmed. He apologized and said he could come back the next day after 5pm.
Yesterday, I got home at 5 pm and waited for the repair guy. He was stuck in traffic and was over an hour late. No problem, I know traffic gets bad.
When he arrived, I unlocked my car and went into my house.
An hour later, I hadn't heard from him, so I went outside. My old windshield was on my car with an even bigger crack down the middle! When I talked to the owner over the phone, he put my car in the system as a Mitsubishi Galant instead of a Mirage and the repair guy didn't notice until AFTER he took the windshield off that it was the wrong one. Their warehouse was closed so he couldn't fix it until morning. Their warehouse opens at 6 am and he said he'd be back at 6:30 am, which is when I have to leave to work. Luckily, I was able to borrow my mom's car so I wasn't late to work. But I was left without a car last night. The windshield was just resting on my car and was un-drivable.
The repair guy felt bad and kept apologizing. I received a phone call from the owner and he apologized too and said he would be sending me free movie tickets to make up for the inconvenience.
I am frustrated by this whole experience, but I am glad that the company acknowledged their error and apologized. But I will never do business with them again.