anthony sylvans pools Informative - Horrific pool experience
RANDOLPH, NEW JERSEY -- In mid-summer of 2003, we committed to having an in-ground pool built for us by Anthony Sylvan Pools. A slick salesman came to our home, put on a great show, and promised up & down that they could have it built in 35 days. Per his pitch, we wen't with the Cool-Deck option. They broke ground @ the beginning of September, insisting that we be around to advise their contractors (apparently, Anthony Sylvans doesn't build pools; they merely design them, and then subcontract-out the work). Some of their contracters tried to gouge us for addt'l $. After a great deal of aggravation on our part, and pressure upon them to keep their promises, they finished appling the Cool-Deck after 9:pm EST, on December 2 or 3rd (sunset is around 5:00pm). We then filled the pool & had it winterized just before a hard freeze). When we opened the pool in April, we discovered the left & right sides of the decking were 2 very different shades, changing abruptly ~ 1/2 way around. After mos. of complaints, broken promises & threats of litigation, a crew came-out and top-coated the lighter side. Once more winter came. Throughout the winter the top-coat scaled and shed. Now the pool deck looks like it's 15-20 yrs old. Again, complaints & broken promises, but NOW Anthony Sylvan has dumped it back on us. It's OUR problem to complain to their deck contractor(!?!) This contractor doesn't return phone calls (Did he skip town?) As I stated, it seems that Anthony & Sylvan Pools doesn't build pools, nor is it responsible for the defective workmanship of it's subcontractors---but it's happy to collect $$$. We're going to sue the company and I will attend home & garden shows to help others avoid the consequences of dealing with these lying jerks.