Emusic.com Complaint - Poor customer service

Review by buzyb on 2011-05-14
The offer I found was a coupon in a flash drive purchase. "get 35 free downloads". After signing up (you have to supply credit card info--which should have been a flag for me), my daughter did not find any music she wanted. My bad when I didn't cancel in the 2 wk trial. But, when I was billed for a month, I called to see about a refund. No such luck. but was offered to still have access for a month as I was told new music was added daily. The next time I tried to log on to see, NO ACCESS. Numerous emails have resulted in no refund or the free 35 downloads as originally offered. They would only give me credit if I REOPEN the account, pay for another month and then they will tack on my 'credit'. Pretty poor customer service and even worse music selection!
Comments:1 Replies - Latest reply on 2011-05-14
Posted by GenuineNerd on 2011-05-14:
I once received "25 free downloads" from winning a Pepsi promotion. However, I decided not to go with eMusic since it was a subscription service, where you are billed so much per month, as opposed to paying 99 cents or so per download, such as with iTunes or Amazon.com. I had to sign up for the service in order to get those "free downloads", so I didn't bother.

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