Cingular Wireless Complaint - Cingular Service
CALIFORNIA -- I called to cancel my cell phone service with Cingular. They said they would cancel. The reason for canceling was that I was leaving the U.S. for at least a year. I had no contract with them so there was no commitment. I paid automatic by credit card so was paid up. I cancelled in Dec. and left the U.S. On Jan 2005 I was billed by Cingular and then again in Feb and again in March. I asked my credit card to not pay these bills anymore. My credit company tried to contact Cingular and they never responded to them. I started trying to contact Cingular and found that they had no e-mail contact. When I started trying to contact them by phone from overseas which is not a free call, on the first attempt they rerouted me to California after waiting quite some time. The California office said they were closed. I waited until the appropriate time and in March at 10:30 p.m. my time I started trying to connect to clear up this matter.
I called their international line and waited a very long time before I was connected with someone. They then rerouted me to California and I again had a very long wait. I was told, yes, I had asked to cancel in Dec and they had not canceled. They then rerouted me to someone to cancel me. I was put on hold several times during all the different reroutes. The next person finally said I was now canceled. I asked what about the refund of the $224.14 that had been billed to my credit card. Oh, that was another reroute. I was rerouted and the next was a person that said the auto-pay needed to be canceled. Another long wait with being on hold followed. The announcement came that my auto-pay was now canceled. I again asked about my refund. Oh, that was another reroute. After more time being put on hold I was finally told that I would be refunded $224.14. I asked when this would be refunded. I was then rerouted again to another person with the same hold and wait process. I was told that my credit card could not be refunded because they had canceled my auto-pay. They said in 4-6 weeks that they would send me a check. 58 minutes after I began the process at international phone rates, the call with all it’s holds and rerouting was over. Had I not asked the questions I would have had to re-call to get my refund and go through the entire process again
This is now almost June. No check was ever sent. I have had to contact Better Business Bureau and California Attorney General for fraud. I wish I could say that the matter is now fixed, but I just received a bill for $1.38 from Cingular for who knows what. Try logging onto their website. It rarely works. I still have to pay the enormous phone bill that I will receive and now would like to give them their $1.38 to get them out of my life forever. It appears that the $224.14 has finally been cancelled. Military beware of this company. Buyers Beware