Dr Pepper Snapple Group Complaint - Some caps do not tighten once opened

Review by T on 2011-05-15
Dear Dr Pepper/Snapple Customer Satisfaction Professional,

I am writing today to alert you to a situation I have noticed with the caps on 16 oz Snapple products. Once opened, it seems to be a crap shoot that I will be able to retighten the cap. As a result, when shaking the product prior to reopening, some of the best stuff on earth dribbles or sprays out. Some caps retighten, some don't.

These caps are green, which I believe is a change from the past when they were silver. I don't recall having this problem as of as late as a month ago.

I appreciate the fact that you have eliminated the plastic tamper protection sleeve, but this latest innovation is annoying, to say the least. While I don't have to worry about lost carbonation, dribbling is an embarrasssment as well as a waste of precious resources. Imagine if I were stranded in Death Valley, and each time I shook my Snapple, a few ml leaked out.

I appreciate your attention to this matter.
Comments:14 Replies - Latest reply on 2011-05-18
Posted by Anonymous on 2011-05-15:
Try swishing instead of shaking.
Posted by T on 2011-05-15:
For the bottle, or me (ala Naked Gun)?

I'm not sure you're taking this complaint seriously.
Posted by Anonymous on 2011-05-15:
The BOTTLE, lol! Hey! I gave you some good advice right there, offered with all the seriousness I could muster.
Posted by Venice09 on 2011-05-16:
I never felt Snapple bottles reclosed securely. I'm always afraid to shake them and usually swirl like ript suggested. ;)
Posted by Alain on 2011-05-16:
Helpful comments and review. Shaking and swishing. There's a rap song here someplace!
Posted by T on 2011-05-16:
Venice, ript suggested a swish, not a swirl. Those are totally different you know.

Would you suggest a clockwise swirl, or counterclockwise?
Posted by *Brenda* on 2011-05-16:
You have to shake snapple. It's just how it is.

I wonder why they still use glass. Is it supposed to keep the taste better? Snapple Apple is my fav.
Posted by T on 2011-05-16:
Brenda, I think you are right about the glass. There is a store that carries Snapple quarts in plastic.

The great part is they are cheap ($2.20 a quart!). The bad part is it doesn't taste the same.
Posted by Anonymous on 2011-05-16:
Brenda may have a point. Snapple does taste better in the glass. I have had it in a plastic bottle and it tasted different. I do think the container a drink it's in affects the taste. I hate Coke in cans, but I like it out of the fountain. I hate most bottled and canned beers, but love it out of the tap
Posted by *Brenda* on 2011-05-16:
fountain soda is the best!
Posted by Ytropious on 2011-05-16:
You might be able to find 64oz snapple peach in a big plastic container. It's much more economical and I've never had the cap issue. Problem is it's SO popular most of my stores are always sold out.
Posted by Anonymous on 2011-05-16:
Funny, just today someone was whining to me about something else that didn't tighten back up once it was opened. Reminded me of this post, good analogy.
Posted by T on 2011-05-16:
Yt, if you read the comments above yours, you will see the plastic bottles have been covered.

You are correct that the caps tighten properly on them every time. If it comes down to it, I'll take being spritzed in the chops over the different taste.
Posted by Ytropious on 2011-05-18:
I don't notice the taste difference. I think glass is an aesthetic thing. Also apparently most drinks are bottled while piping hot and heat + plastic = toxins. That doesn't happen when you use glass. Could be why they use glass too, they seem to value being natural.

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