Dick's Sporting Goods, Inc. Complaint - No Sweat Protection Plan is a SCAM
NATICK, MASSACHUSETTS -- The No Sweat Protection Plan is a money making scam!!!
The salesman convinced me to buy my son $99 sneakers by telling me that "for an extra $11.99" I can get a protection plan that "will cover even normal wear and tear with no hassles." He explained that I'd be able to get another pair of sneakers within a year and therefore I'd get 2 sneakers for the price of 1!!
I NEVER buy warranties ~ ever! But this guy was so convincing, I actually believed him.
Well ~ six months later I attempted to put in a claim. The online claim shows you a drop down menu where you can choose what is wrong with your product. Well, apparently the description I chose was not a valid reason for replacement. So, I tried again, and the 2nd time it rejected me because I had "already submitted a claim within 30 days! " It gave me a phone number to call. So I called. The young lady on the phone was extremely business like and cold. I explained the situation and she said "replacement is only covered for manufacturer defects." I said, "I paid an extra $11.99 for you to tell me that...." I asked her "Wouldn't manufacturer defects be covered anyway?!" She said no. I said, "So, if I didn't pay the $11.99, manufacturer defects are not covered?!!" Then I explained to her what I was told in the store. She told me I should call the store and let the manager. I was getting absolutely no where. I told her my friends would be so happy to hear about my experience... and she said, "that's great... have a nice night!"
I happen to know that they discontinued this "coverage" at Dick's Sporting Goods in Natick, MA. Gee I wonder why!!!
Bad P. R. ?
Bad Service ?
Thanks for nothing Dick's. Hope you enjoy my $11.99.
I won't be suckered again. I knew it was "too good to be true."