Direct Air Complaint - Direct Air Family Ties
I bought 6 Family Ties passes intending to use them on the Niagara Falls / Punta Gorda route this past winter.
Every time I tried to book a flight either the flights were full or one of the legs was full so I could get there but not back or (and this really makes me crazy) the allocation of Family Ties seat on this particular flight was used up. Who knew there was small print that said seats for Family Ties pass holders were restricted ?
So here I am, still holding 6 passes. Direct Air have stopped flights to Florida for the season and by the time they start flying again the passes will have expired and I will be out of pocket over $600.
I have tried e-mailing them on a number of occasions but they have never responded. Calling them is a complete waste of time. You can wait hours to get through and get absolutely no help at at all from the person who eventually answers the phone.
I am surprised an enterprising lawyer hasn't jumped all over this.