Feather River Doors Complaint - Garbage
EAST TACOMA, WASHINGTON -- The name is also under Trinity Glass International, Inc. I special ordered a front door from the Feather River company and I have to say it was beautiful until it shattered on Thursday for no reason. We left and it was fine and came home to a marbleized front door. I called Home Depot about the issue and they have been wonderful in trying to fix the defective door. I was instructed to call the warranty department today because the company representative told the gentleman from Home Depot it should be covered under the manufacturer warranty due to a defect between the light panes. I called this morning hopping for a speedy resolution and what I received was accusations from the woman on the phone who said because the front panel of the light shattered it was no longer under warranty. I tried to explain to her that the reason for the shattered glass was a defect between the beveled glass panels. The more I tried to explain the issue the more belligerent she became and when I asked to speak to a manager she said he did not get in until eight in the morning. I finally had to tell her in all my life I have never spoken to a representative of a company who was more of a detriment to the company than an asset. She caused me to distrust the company and it's product. I have informed all of my friends on Face Book not to do business with this company because they are not reputable and in the end it will cost you double for special ordered defective door. Sadly I am now going to have to find a carpenter to fix the door and I can only imagine what that will cost me.
Company Response on 05/18/2011:
This is Bobbi from Feather River Door Customer Service. I'm sorry to hear about your experience. Our finish warranty has always been two years however, we would like to work with you to resolve this issue. Please contact us at firstname.lastname@example.org. We hope to hear from you.
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