Zipcar Complaint - Zipped Off
160 N. WABASH -- BE CAREFUL ....BE CAREFUL......BE CAREFUL!!
I always write reviews to get a bad experience off my chest, but this time it is primarily as a warning to fellow readers and secondly for my own therapeutic needs.
I have been a Zip Car member for several years.
On May 4th I rented a car. There was a warning light that said the tire needed air now. I dropped a friend at the post office and went to a gas station immediately. I tried to fill with air, but before I even got the hose near the air valve it broke off. I called Zip Car reported the damage and they acted like I didn't know how to put air in a tire. I convinced them that this tire needed replacement and it would never fill with air. They asked me to change the tire, but I didn't feel comfortable doing it. They sent for roadside assistance. I ran back to the post office (6.5 blocks) to give my friend cab fare or my bus card, but he was gone. I went back to the gas station and waited for another hour and half before someone arrived to change the tire. The gas station I was at is in front of a housing project. Not the most dangerous of projects, but not a place I want to spend time. I was approached by someone to change my tire and he was persistent but I was able to convince him help was on the way. The help finally came and the tire was changed and I dropped the car back at its home.
The next day I get an email from Zip Car telling me they are researching my case and that they would make a final determination.
I was emailed back today and told I owe $726.35.
Why I say 'be careful' is because Zip Car treats any incident that happens on your reservation as your fault or your responsibility. They cited that had I done their six step preliminary check of the car I would have not taken the car and not be charged. My feeling is I still would have tried to fill the tire with air. I mean, how difficult is that?
I have read other reviews and the reviews stated that when damage was called in ....Zip Car charged those that called in the damage. So why call it in? Why be honest? In my case, I was stranded, but why should someone call in a broken latch ...only to get a bill?
Zip Car should charge a little more per hour as insurance to cover wear and tear on their vehicle which does happen in a fast paced urban environment
Zip Car is a great idea in theory, but not in practice