Ashley Furniture Complaint - Terrible Customer Service!!
STUART, FLORIDA -- I bought a bedroom set from the Stuart, FL store and they delivered a damaged dresser. They refused to exchange it, so they sent out a repairman to fix my "new" furniture. Over 2 weeks later, when he finally showed up and couldn't fix it, they finally agreed to exchange it. They sent a dresser more damaged than the first one, so exchanged it again. After 5 weeks and five damaged dressers, I requested a refund and they said all sales were final!! The customer service reps were rude and the Store Manager, Robin, was also, saying they couldn't compensate anything for the trouble and they were wasting time and money making deliveries. They finally agreed to a refund, but not without a hassle and a lot of wasted time on the phone and waiting at home for their deliveries. AVOID THIS PLACE! The worst customer service and cheap furniture!