Hampton Inn & Suites Complaint - Protect your Credit Card
NEWPORT NEWS, VIRGINIA -- This hotel places a pending charge againts your credit card even when they are told no and you do not give them authorization to do so. I reserved and paid for my room online with my credit card weeks before my stay with a prepay non refundable status. I verified my card had been chagred properly weeks before my arrival. When I checked in at this hotel. I was told I needed to give them a credit card for incidentals. I told the desk clerk I had pre-paid and would not be using any incidentals so I did not need to give them my card for incidentals. When I got home I found a pending charge of $50.00 against my account anyway. I do not take lightly people placing charges against my credit card without permision. I called the hotel only to be sent to the manager's voicemail. I left a message and called back again and again to discover no answer at the hotel. I finally used a second cell phone to get the hotel to answer my call. I asked who was in charge to be told there was no manager at the hotel to help. I asked for the distric manager to be told they did not know that information. When I pushed further I was finally told the Distic manager's name and number. I called only to go to yet another voicemail. I called the Hampton Inn complaint line only to be told by Dena the represenative she could not help only the hotel could release the charge. I asked to speak to a supervisor only to be told there was not one on duty. I pushed to speak to a supervisor and majicly there WAS one on duty and available to speak???? Again I was told by Randy the supervisor there was nothing they could do. BE AWARE THIS HOTEL USES YOUR CREDIT CARD EVEN WHEN YOU DO NOT GIVE THEM PERMISION. You would think the use of a customer's money for two extra weeks when the charges are prepaid online which by the way is non- refundable would be enough compensation when you tell them you will not be using incidentals and do not give them your card. They obviously get the creit card number off the online transaction and place pending chagres against it anyway. I know it is a small amount of money but that is not the principle for which I am angry. I do not take kindly to anyone charging my card without my permision. I will not be staying at this hotel again. If I find out this is standard procedure I will not be staying at any Hampton Inn again.