Ygnition Networks Complaint - Don't use Ygnition - Cable/Internet
My apartment only offers Ygnition, so first and formost, they are basically a monopoly. The "premium" cable that I am paying $55 + taxes/month, comes with about 20 channels that are "shopping" channels, and another 10 in Spanish, which means I'm paying for about 30 channels which never have anything on.
The "Preview" Channel looks like some low-budget production of a house-hold video camera recording a computer screen. It isn't smooth flowing either. When the screen rolls, it shakes and litereally hurts your eyes to watch.
Here is my complaint.
I have been a sucker and been a customer with Ygnition for 6 months now. Never had a late or missed payment.
I called to upgrade my service to the 210 channels because the lineup for the premium sucked that bad.
After 2 weeks of calling and being put on hold due to long wait times, I FINALLY got through (call customer service EARLY in the morning, there won't be that long of a wait time).
When I talked to a customer service rep, I was told that to upgrade my service I would need to pay a deposit of $199... which I thought was a rip off... until I was told it was a NON-REFUNDABLE deposit.
How on Earth are you going to charge someone $200 to upgrade their package to spend more money each month?
Do not use Ygnition. Our only other option was pay a $300 deposit with a satalite provider. Looking back, I wish I would have paid for satelite. Don't be fooled. Ygnition is a rip off.