Netspend Complaint - Unauthorized charges
I have used Netspend for over 3 years, depositing paychecks and now my ssdi benefits monthly. I recently noticed that I had unauthorized charges to my account that had all been made to a card I had not used in 2 years. I immediately contacted Netspend to report the fraudulent charges. While making the report with them I began to notice more charges that I missed. In total 21 charges for small amounts ($.99 to $107.01). During the time these charges began I had just received a large deposit from Social Security for back benefits so naturally I did not notice when $5.95 was charged to my card when I had over $10,000 available. It wasn't until I woke up one day and noticed a negative balance that I started my research. Immediately I began my dispute ordeal. I quickly placed a report with the Police Department in Philadelphia and obtained the report # for Netspend and the merchants involved. I typed a vey detailed letter including everything that Netspend asked me for. Also included letters from two merchants stating that the charges were found to be fraudulent and they were reversing the charges but could not do so without my bank cooperating (which they failed to do). So 2 weeks after the initial dispute, I contact Netspend to get an update on the status of the investigation and I am told that I need to answer more questions about how my card got stolen! WTH! I included this information in the 1st letter sent to them. I am completely pissed. It seems that my misfortune is not a priority for Netspend. Now I have to continue to do my own investigation because they have not done anything. Please learn from my situation and do not ever use Netspend! I wish I had learned earlier!