Aquafun Pools Compliment - Great service - Customer Service

Review by erhanner on 2005-05-26
SUSSEX/MUKWONAGO, WISCONSIN -- When I saw the no name complaint about customer service on Aqua Fun Pools in Essex WI I was surprised and I wonder what the motive is. I have been using AquaFun for over 10 years and have been very happy with the service and quality of goods at a fair price. The service technicians have gone out of thier way to get me parts when I was doing my own service and even drove things to my home after closing to help me out. A couple years ago I needed a new liner in my inground pool and they were very competitive and the job turned out perfect. I don't know how you could complain about thier customer service, unless maybe you were a competitor trying to run down the reputation of a good tradesman.
Comments:1 Replies - Latest reply on 2006-03-06
Posted by Aqua Fun on 2006-03-06:
Thanks for your comments. I'm Paul Sucharski, the General Manager/Service Manager at Aqua Fun. Since the negative comments that were posted anonymously are almost 3 years old, it is difficult for me to pinpoint who may have posted them. I have looked into our records and questioned some employees to see if they match up to a particular customer, since I would prefer to address their issues and offer a resolution, but I have been unable to uncover their identity. I also solicited a response from them via a follow up comment to their initial comments on this site. Frankly, as an managing employee of a company that's been in business for over 40 years, I can promise you that if those negative comments about us were, in fact, accurate/true, we would not have survived this long. I guess all I can do at this point is hope they give me the chance to offer a resolution, or simply assume it's someone playing internet games. Anyone wishing to contact me may do so at 262-246-6841 x 21, as I have no reason to hide. Thank you. 3/6/06

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