Alamo/National Complaint - Deceptive Business Practice
SAN FRANCISCO, CALIFORNIA -- To be short and succint, I rented a mini van from Alamo, San Francisco, and drove to Los Angeles. On the return trip, the RF tire "exploded" and completely parished, but I managed to pull over onto the freeway shoulder safely. I called Alamo and they picked up the vehicle and gave me another. That occurred in August/September. In February (5 months later), Alamo sends me a bill for the tire replacement, a new wheel, and minor damages to the wheel well. I wrote back and asked for proof of the vehicle getting an inspection before renting to me, as I suspected a defective tire or under-inflated tire. Alamo denied all responsibility, but could not provide evidence of damages, aside from their bill. They would not allow me to check the vehicle and damaged wheel to confirm their claim - not even photos were available. They would not provide documentation proving the vehicle was previously inspected by a salesperson or mechanic, whether the tire pressures were checked, etc. I claimed that the damage to the wheel and fender resulted from a "defect" in their vehicle, thus not my responsibility. It is no different than renting a car with working power windows and returning with non-working windows. Is it my responsibility or simply wear and tear associated with rental cars? The vehicle I rented already had 22,000 miles so the tires must have been original. Structural integrity may have been compromised by wear and improper inflation, but Alamo claims the car was 100%, though they could not provide documentation of any sort to back their inspection prior to renting. Instead of responding to my second letter, asking for the above information and documents, Alamo sent their claim to a collection agency and that agency started harassing me. I will pay the claim to avoid a first-ever bad credit "threat," but will sue in small claims. Anyone else with such experience from Alamo or National Rental Car, please email me at email@example.com. This is an unfair business practice and if more typical than an isolated incident, ripe for class action litigation. Do not hesitate to respond!
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