Budget Rent-A-Car Complaint - BDL Airport location closes at 12:30am even if flights are delayed
WINDSOR LOCKS, CT, CONNECTICUT -- HORRIBLE. BDL Airprot location closes at 12:30am and WILL NOT stay late if your flight is delayed!!! I confirmed my "reservation" for a compact car the day before by calling this local office (85 Schoephoester Road # 317
Windsor Locks, CT), gave my flight number, and was told they would stay open late if my flight (sch 11:55p arrival) was delayed. The person I spoke to LIED. And at 1am, Budget's "customer service" phone lines are a WORTHLESS waste of time. At 2am, my family of 3 had no choice but to rent a more expensive minivan from National, which does stay open late and does treat its customers with respect. When traveling to BDL in the future I will always rent from National and never ever again from Budget.