HometownCelebrations Complaint - Do Not Purchase from this store!

Review by Momx2boys on 2011-05-18
I wish I would have read this company's (also known as Mytown Party Supplies)reviews BEFORE trying to purchase something through their website! I found the perfect cake topper for my son's birthday cake. He loves Boston Celtics right now & I am having a friend make the cake like the picture, then was going to place the topper. I ordered it 3 days ago, priority shipping. It hasn't even shipped yet AND I've called for 2 days, left messages, left email messages, and No One has responded! Now, I will have a cake with the right colors, but No topper! I am VERY disappointed. This company reeks of horrible customer service!!
Comments:2 Replies - Latest reply on 2011-05-21
Posted by BEJ on 2011-05-18:
Unfortunately, shipping times do not take in to account the time it takes them to process the order. They never spell it out as to the turn around time for processing orders. People such as yourself and myself think the item will arrive at their door 3 days after ordering and it is simply not generally true.
Posted by Momx2boys on 2011-05-21:
Moved From Other Review: I placed a complaint on this review site a few days ago. Hometown Celebrations and My Partytown companies had not responded to my request made 5 days ago as I had ordered a cake topper for my son's party. They never did respond by email or phone, but my cake topper was in the mail today! I'm very excited and now will have this for my son's birthday cake!

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