Sears Complaint - Sears is not the company it used to be
HYANNIS, MASSACHUSETTS -- I purchased an ULTRAWASH Dishwasher from SEARS at their store in Hyannis, MA, October 2009. Ten months later, July, 2010, the flimsy door latch failed and I had to use a chair propped against the door to make it work. A technician came out and replaced $216.00 worth of parts. Now, May 2011, the control panel will not engage the wash cycle and while the drain cycle works, the wash control panel is dead. I called Sears and the best recommendation from them was to purchase a one year extended warranty for $204.00 before they sent out a technician--just in case the service call and repair exceeded two hundred dollars. Bottom line is to warn other Sears customers away from purchasing this machine and based upon their poor customer relations, I cannot recommend any purchase from Sears. Do your own due diligence but please do not shop at Sears.