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Office Depot Inc Compliment - Excellent Corporate Response - Canon T2i Camera
Canon T2i Camera - Compliment
I had been saving up my reward points to purchase a nice camera for myself. When I finally had enough points, the camera was out of stock, available by special order online only. I kept checking every couple of days and at last, it was in stock! I placed the order and waited for it to get to me! When it arrived it was a Friday afternoon and my daughter and I spent Saturday trying to figure out how to operate it. Finally, we gave up because something appeared to be wrong with it.
We called Office Depot customer service and got someone in India who could only offer to return it and when it had been returned ship a new one out to us. We were leaving on Wednesday on a long awaited vacation to Turkey and really wanted to take the camera with us- that wouldn't help us at all. We called Canon and they agreed that the camera was defective but they could only offer the same arrangements as the store- mail it in and get another mailed back. No good! We went into an Office Depot store to see if there was something they could do, but they didn't have anything comparable in the store.
Monday morning we called the Executive Relations number that Office Depot has in the US. We spoke to Kam Shirley and she is the reason that this is a compliment and not a complaint! It took her two days to finagle a resolution for us but she never gave up! Late Tuesday evening I was on my way to the Office depot store where the manager was waiting for me. Ms. Shirley had arranged for me to return the $700 camera to him, have him give me CASH for the camera that I paid for with reward points so that I could go to a competitor that carried the camera locally!
That wonderful service to me and my daughter so that we would have a camera for our vacation has made me an enthusiastic customer for life! Love Office Depot and Ms. Shirley is an incredible asset for them.
Thank you again!
We called Office Depot customer service and got someone in India who could only offer to return it and when it had been returned ship a new one out to us. We were leaving on Wednesday on a long awaited vacation to Turkey and really wanted to take the camera with us- that wouldn't help us at all. We called Canon and they agreed that the camera was defective but they could only offer the same arrangements as the store- mail it in and get another mailed back. No good! We went into an Office Depot store to see if there was something they could do, but they didn't have anything comparable in the store.
Monday morning we called the Executive Relations number that Office Depot has in the US. We spoke to Kam Shirley and she is the reason that this is a compliment and not a complaint! It took her two days to finagle a resolution for us but she never gave up! Late Tuesday evening I was on my way to the Office depot store where the manager was waiting for me. Ms. Shirley had arranged for me to return the $700 camera to him, have him give me CASH for the camera that I paid for with reward points so that I could go to a competitor that carried the camera locally!
That wonderful service to me and my daughter so that we would have a camera for our vacation has made me an enthusiastic customer for life! Love Office Depot and Ms. Shirley is an incredible asset for them.
Thank you again!
Comments:
Posted by Alain on 2011-05-19:
I couldn't find the special executive relations number you mentioned, only the e-mail address relations@officedepot.com was listed. What is the number you called to get Ms. Shirley? Glad to hear you received great service from Office Depot in resolving this problem!
Posted by ChuhBaca on 2011-05-19:
WOW! That's how you EARN a loyal customer; by turning a complaint into a compliment! When you treat people like people with unique circumstances instead of a situation for which you have predetermined responses, you get happy customers. Great Review and Kam deserves kudos for knowing what customer service truly is.
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