Delta Airlines Complaint - Terrible Vegas Vacation
ATLANTA, GEORGIA -- My fiancé and I were on a flight from Atlanta to Las Vegas on May 13, 2011. I purchased a headset from the flight attendant for what I thought would be $2.00 but actually turned out to be $372.00. This was the beginning of a terrible vacation. Due to the overcharge, I was unable to rent a car, pay for my hotel, and basically enjoy all the perks of Las Vegas because my money/checking account was tied up due to Delta's error. Because of this, Bank of America had to freeze my account and I was unable to access cash due to the fact my debit card was frozen and I could not withdraw it from a branch because it was Saturday and the banks were closed! When I spoke to first spoke with Delta, I was told I would receive 2 call backs, one from the 1-800 number and one from the counter at the Las Vegas airport. That did not happen. When I called back Sunday, I spoke with Brent of Tampa. He told me there would be nothing they can do until I provide them with the document number to trace the charge. Well because the charge came in over the weekend, it was pending until the beginning of the week when it posted so I was unable to provide the number because there was no number yet associated with the charge. By Monday morning I was livid! I spoke with the rudest person from you Salt Lake City office, Paul, and was told there was nothing Delta can do; I would need to contact my bank and they will handle the refund. That was it; I instantly came to the conclusion that I will NEVER fly Delta again. I took my flight back to Atlanta and Tuesday morning I called your corporate number and spoke with Edith. She was very apologetic and helpful but still I am unsatisfied. She issued me case number: #10356970 and a $125 credit for another flight. Wednesay morning I check my account and nothing has happened. I call back your corporate customer service line to check the status of my case and the woman I speak with says I have yet to issue proof of the charge. I tell her I emailed it in yesterday and would she like me to fax it in.
I ask for her fax number and ask her to please have Edith, the woman I was speaking on Tuesday, give me a call back once she received it. She says sure and begins to end the call. I quickly stop her so she can confirm my telephone number, and believe it or not she has the WRONG telephone number. She reads out 4-0-4--7-1-5-2-6-0-0. I want to scream, that it Delta's corporate offices telephone number not my telephone number. She says 'oops, my bad; can I have you number please?' This is completely unacceptable. My vacation was ruined! I could not enjoy anything because I had no access to cash! I had to take public transportation because my card was declined for my rental car reservation. My RESERVED birthday dinner for my fiancé and friends was unable to happen because I had no funds. And all I get as an apology is a $125 credit? No! That is not right. I spent over $600 for our tickets to Las Vegas with Delta and because one of your flight attendants was careless and charged me $370 over the price of a $2 headset which in turn locked up my banking account, I am supposed to just accept this and move on. My big birthday bash for my fiancé was RUINED!
I am utterly and completely dissatisfied with what happened and believe that Delta needs to rectify this situation immediately and a $125 travel credit is an insult. Not to mention as of this time, 5/18/2011 at 10:33 am EST, I have yet to be refunded for the overcharge of the headset! The lack of professionalism from you first line customer service is beyond me and some definite re-training is needed.