Ashley Furniture Complaint - Worst Service
Worst experience ever! We bought an entire bedroom set, including a mattress, from them and had the worst experience. When we purchased the item they told us it would take about a month, possibly sooner, for the items to come in which we were fine with. It took the full month for the items to come in. We called to schedule our delivery and on the date it was supposed to be delivered no one showed up. We called them and they told us they forgot to put our items on the delivery truck for that day. We then had to wait an additional 5 days before they could bring us our items. When they arrived with the bedroom furniture the delivery guys told us that they didn't have our mattress. We were never told about this until they showed up for the delivery. If we had known this, we would have never scheduled for a bedroom set to be delivered without the mattress. We called the store and were told that someone keyed in our information incorrectly and that they in fact never had our mattress but that the computer said they did. We had to wait another 10 days for them to order our mattress and for it to come in.
The store never really apologized for the inconvenience they put us through. I had to beg them to refund the delivery. They inconvenienced us on 3 different days b/c we had to wait around for their delivery and it was like the store didn't care.
Also, when we purchased the mattress they told us they would give us a free mattress pad. We told our sales associates that was great b/c now we didn't have to buy a mattress pad. They didn't have any in the store when we purchased the items so we had to go back to the store a few weeks later and pick it up. When we got to the store they gave us a mattress protection, not a mattress pad. The mattress protection protects the mattress from any liquids or foods that might be spilled on it. It is not a mattress pad. They are lying to people telling them they are giving them one thing and making them think they are getting this great deal when in fact they are actually giving them something totally different.
I will never shop there again, nor will I ever recommend it to anyone.