Ashley Furniture Informative - Nice people, frustrating process
The associates at the store and on the phone were very helpful and friendly. We needed help choosing our furniture, so we didn't find them annoying at all, and our salesman was very knowledgeable. He stayed within our budget and made sure he understood what we were looking for before recommending products. We got a lot of great discounts and were quite satisfied with the experience in the store.
Getting our furniture has been a bit frustrating, but having worked in sales and special order products before, I can understand. Ashley only manufactures product as they need it in order to keep inventory and costs low. This means that anything not in stock at the store will take 4-6 weeks, which we were told up front at the store. Our delievery was set for May 21, and on the 19th we got a call that part of our order would not be available until the 24th. Since this is a weekday, we could not be home and we are going out of town the next weekend. The customer service representative was very helpful and set up delivery for our couch and ottoman as originally set up, and the recliner later.
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