General Motors Complaint - 2011 Silverado Lemon
In April of 2011 I bought (financed) a new Silverado LT 1500 Crew Cab 4x4. The day I drove it home a check engine light came on in regards to code P0521 which is an oil issue. I didn't think anything of it and brought it back. A sensor was replaced and I was on my way. Mileage in 82, mileage out 84.
I week later the check engine light came on again. A quick diagnosis from OnStar revealed the same code (P0521). A tripe to the dealer and they replaced the oil pump and an Oil Pressure relief Valve. Mileage in 141, mileage out 173.
About two weeks go by! And another check engine light for the same code (P0521). This time they replaced the wiring to the sensor they replaced the first time and reflashed the ECU. They also kept the truck to drive and test out. Mileage in 466, mileage out 603.
One day goes by and the check engine light comes on again or the same issue (code P0521). I find out a few days after they want to tear the engine down to inspect it. I made it clear this was not an option and only a new truck would make me happy. This is where we currently stand. I have a lemon lawyer that may take this over if it isn't resolved.
I am out of a truck right now and my first payment is due. After the first check engine light I opened a case with GM customer service. After the second check engine light they agreed to a maintenance plan for 2 years. At this point I will not accept a truck with a new engine. GM customer service really can't do more than give you a year of OnStar or a maintenance plan, they can't even combine the two! GM customer service really doesn't care to help the customer they are there to look out for GM. This truck easily falls into the Lemon Law and exceeds the law by one extra visit. GM should do the right thing, but they won't until they are forced to.
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