AAA Complaint - AAA Cant get AutoPay done right. over bill
MICHIGAN -- I was previously setup as a auto-pay, auto deduct every month for auto insurance Problem started in Feb when I canceled my card due to a fraudulent Amazon charge. I forgot to update my auto info, so when AAA went to process payment, it was declined. Then my Auto Ins turned into a 4 month billing cycle. So March 6th I paid the increased monthly rate of 341 in order to keep my insurance I faxed in my paperwork to renew auto-pay and put me in the 6 month plan. 3 weeks went by and I went to my local AAA office to confirm all was well with the paperwork. They were unable to locate paperwork, in fact, in order to keep ins going I would pay once again 341 so they could reprocess paperwork, the 1st set of documents were lost.
They screw up, I get to told its the timing of system, nothing we can do. AAA is the cheapest my area right now, so I bit the bullet and paid the 341. Resubmitted paperwork again at the office this time. I was told that it should no more than 20 days to process. Because I paid so much in advance, the next 3 billing cycles will be around 110.00.
Surprise, I checked my account to today...another 341. This created 4 bounce check fees. I called and told they me they processed the auto-pay paper work AFTER the billing cycle. I complained that it took AAA 35 days to process the paperwork, when I was told no more than 20 days. So, because of the delayed paperwork, I was billed outright again as opposed to 3 broken down payments. Because they took their time, I was forced once again to pay more money than I was told. Nothing I can do........she said.
Once again, their negligence caused me to pay more money out of pocket for the month and now 110 in bounced check fees. "Sorry sir, its all automated, nothing I can do. But at least your ins is caught up and no more payments are needed for 2 months.
They have a screwed up billing system. If its all automated, why does it take 20 days to process paperwork. In my case 35 days.
Out of principle, I'm switching to State Farm and paying 20 more a month. Plus I confirmed if I need to update my card on file, they can do it on the spot. No faxing or submitting to corp office to make this happen.