Crowne Plaza Complaint - Nightmare on 1301 Wyandotte St.
KANSAS CITY MO -- $300.00 Unauthorized charge on our bank statement. We stayed as a part of a wedding group on the 19th floor. One of our relatives was in our room smoking a cigar. The Maintenance man (In our room for non-working phone) turned us in. Front desk employee Nelda called us in our room, scolded us for smoking, told us not to let it happen again OR they would "impose" a $300.00. We promosed that it wouldn't happen again, and it didn't. Guess what we found on our bank statement when we returned back to Colorado. Yep!!! A $300.00 charge on our account as well as the 300.00 for a 2 night stay = $600.00 total. Liars and Thieves!!! Spoke with Evan "front desk manager" REFUSED to give it back, under ANY circumstances. Lets not even get into the fact that there is NO Bell hop Service, NO Valet and 13.00 per day for parking, not to mention the graduation party staying there at the same time, hooping and holloring in hallways at 3:00am looking for the pool for 15 minutes.
No EFFECTIVE security either. I have filed complaints with VISA and Kansas City BBB. Don't be Fooled, Don't stay here.