Value City Furniture Informative - Value City Furniture Delivery
VIRGINIA, VIRGINIA -- Value City Furniture
5516 Leesburg Pike
Falls Church VA 22041
Dear Sir or Madam:
Prior to making my purchase of living room furniture from Value City Furniture (Falls Church, Virginia), I was warned by a friend of their deplorable delivery service. This person regaled me with a tale of an attempted purchase of a 5-piece bedroom set. On the first delivery, one of the five pieces, a dresser, had a broken leg. On the second delivery, the dresser was a different model and color, and from a different set to boot. After her second refusal of delivery, she was told by Value City Furniture that the piece was on indefinite backorder and her order was cancelled.
Unfortunately, I incorrectly believed that her experience was an isolated incident. It assuredly was not. I have now come to learn that Value City Furniture is truly synonymous with abysmal delivery service and incompetent customer logistics.
I was to have a couch delivered on Wednesday, May 25th, from 11am to 2pm. I explained to the delivery scheduler, that due to condominium restrictions, furniture delivery would need to take place between 9am to 5pm. They assured me that it would be delivered within the three-hour timeframe and would not be delivered outside of the condo delivery hours. With such assurances, I took the day off of work in order to be available to receive the delivery.
At 1:30pm, Value City Furniture called me and stated that I would need to be reassigned to the 3pm to 5pm window. The reason for the delay was traffic. How a professional trucking company could be caught unaware and not anticipate the traffic around a major metropolitan area is beyond me, especially since I only live 5.8 miles from the Value City Furniture store, from which the delivery was supposed to originate from.
At 4pm, I called Value City Furniture to check on the delivery time and was told that it would be delivered “in about an hour.” I informed the dispatcher that I could not accept a delivery after 5pm due to the condo rules. The dispatcher informed me that I would need to schedule it for another day since it would probably be coming at around 5:30pm. The dispatcher suggested a Thursday delivery. I explained that would not be possible since I had used up my accrued vacation time waiting around all day on Wednesday and that Value City Furniture would need to wait until I accrued enough vacation time to spend another entire day waiting at home. The dispatcher ensured me that they would be outside my condo at 9:30am the following morning.
I didn’t go to work on Thursday, mistakenly assuming that the delivery would be made at 9:30am. At 10am, I contacted Value City Furniture and was told that the truck was getting prepped and that the dispatcher was incorrect in stating that I was to have the furniture delivered by 9:30am. Instead, I was scheduled to the 9:30am to 12:30pm slot. At 10:30am, I contacted Value City Furniture and spoke with a manager and was told that the delivery would be made in thirty minutes. Due to calls from work, I felt that I needed to ensure that this was resolved as soon as possible, since this belated delivery was beginning to seriously infringe upon my work. At 11am, I was told the truck was twenty minutes away and, at 11:30am, I was told that the truck had to return to the warehouse after forgetting something.
At 12:15pm on Thursday, twenty-four hours after the original delivery time, the couch was finally delivered, after traveling the whole 5.8 miles.
After factoring into the purchase price of the couch the two days of lost productivity at work and lost vacation time, I can inequitably state that Value City Furniture’s furniture has absolutely no value. If I knew prior to placing my order the lost time, lost money and accumulated aggravation that dealing with this company would cost me, I would definitely have plunked down the required cash to purchase the same items from a higher-end store.
At least now, my friend will have a companion tale of Value City Furniture incompetence to accompany her own, to ensure that listeners will not mistakenly believe that her interaction with your company was an isolated incident.
Very truly yours,
Better Business Bureau
1411 K Street, NW Suite 1000
Washington DC 20005