Radio Shack Complaint - Surge Protector Warranty from Radio Shack
FORT MYERS,, FLORIDA -- This is just to add my experience to the long list of complaints about Radio Shack warranties. I purchased a surge protector from the Radio Shack store in Fort Myers, Fl. It was marketed as having a 5 year/ $50,000. warranty that would repair or replace electronic equipment that was damaged as a result of an electrical surge.
I experienced such a surge in April of 2011 (4 years/6 months after purchase)and my computer was rendered inoperable. After an unproductive conversation with the in store personnel, I ultimately wrote to Radio Shack's executive management including their CEO, VP of media relations, and their VP of Public relations, as well as the local district manager.
As I write this 30 days later, none of these folks have even bothered to respond to my letter. So, this is a cautionery warning. Don't rely on Radio Shack's warranty (extended or otherwise) in making a purchase decision. In my case they not only would not honor the warranty, they don't even care enough to respond.