Maaco Complaint - Poor Quality Paint and AWFUL Customer Service
MARTINEZ, GEORGIA -- We went to the Maaco Martinez Location We have a 97 Honda Accord and went to get it repainted (dark purple) last summer 2010. We thought for $750 the Presidential was a great deal (it has a 2 year warranty). We never expected to have the amount of paint damage to our hood in less than a year. By January of this year were were noticing fading on the hood. It is now May and the METAL is showing through.
Since it was still under warranty we took it back in May. We talked to the service manage ( Ed, I believe) and they said the car would be back by Wednesday. Wednesday rolls around and Never had a call. My husband ask me to call on Thursday since we hadn't heard from them. We call and they say oh, "it should be back on Friday afternoon". It is now 3pm (they close at 6pm) and still haven't heard so my husband gives them a call. They said "let us check and we'll give you a call back in a few minutes". 30 minutes pass and still no word so I give them a call (we had plans to go out for the evening so we were trying to get this done). They said "we still haven't checked yet". An hour later still no call back so I can't believe that it takes 1 hour to check on ONE car. All they had to do was redo our HOOD (we took it to them on Monday and it is now FRIDAY). I call back and they give the old spiel of "we had others ahead of you for insurance claims". I understand that but how about call and say "hey, it's going to be a few more days before your car is done". They didn't even call. They had promised our car was to be done on Wednesday and never would have called. WE HAD TO CALL THEM EVERY TIME!
To cap it off, the service manager (ED) says "what do you want us to do. We've done all we can do". My answer to that is CUSTOMER SERVICE. 1) Pic up the PHONE and call your customers and tell them changes (don't lie and say oh you beat us to the punch before we could call you) 2) Admit when you are wrong and APOLOGIZE. An apology will go a long way.
This experience has soured me on MAACO and I will never take my business to them or any other Maaco outlet. I would say spend the extra money on a premium outlet.