Verizon Complaint - Verizon DSL unreliable in NYC, service stinks
I added Verizon DSL internet to my phone line service a couple months ago. It's not very reliable. The last three days have been a bad period, for example, losing the internet several times a day, each time at least requiring me to reboot the modem.
The worst part is the phone service help line, which takes several minutes of interacting with a recording--just painful. (their website is also confused and unreliable)
Verizon Wireless, in contrast, has excellent service in my opinion.
Avoid Verizon DSL internet service if you have a good alternative is my advice.