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Hyatt Hotels Complaint - Damaged my vehicle and did not repair - Hotel Hospitality and Valet
Hotel Hospitality and Valet - Complaint
JACKSONVILLE, FLORIDA -- Recently stayed at your hotel in Jacksonville Florida and I valeted my vehicle, I left that evening to purchase food and returned my vehicle to valet that evening. I checked out that morning. My passenger and drivers doors opened for me and my luggage loaded. I drove 30 minutes and pulled over for gas. I returned from the attendant cashier and got a look at my front hood and noticed a 4 inch scratch and dent on my vehicle. I contacted the hotel and a claim form was faxed to me. I completed the claim form and contacted the management regarding the status. Mr. Liscomb said that he had completed his investigation and that he would not honor my claim because I had not realized the damage before I checked out of the hotel. I am sure that all parties will claim that they are obsolved of liability. I valetted my vehicle in care your establishment and upon it's return it was not in the same condition as it was in when I released it to your care. The reason I stayed in your establishment rather then choosing a motor lodge or a Motel 6 or any other hotel is because I have an expectation of care, service and responsibility. Until this is resolved I can't really tell the difference between your organization and any other hotel establishment that is along the side of the road. This never happened at Ritz Carlton, InterContinental, or Marriot, but it did happen on your watch. I can definitely see why this organization made the mistake of not bringing resolution to this, but I can afford the repair. I just wanted to give you and your affiliates the opportunity to do the highest and best action that you could offer. What I have gotten so far is that no one wants to own any responsibility for wrong doing. The fault then is mine for choosing irresponsibility over responsibility. I am sure that you can relate to this. No legal issue here just a moral issue.
I never left my vehicle during the time I went out for food because nothing was opened. The location of the dent suggest that a gate bar closed down on the hood. Because the dent and scratch are above the headlight on the hood passenger side. Actually it could have gone unnoticed with the exception of the hood dent which really stands out.
Thanks
Chet Jones
I never left my vehicle during the time I went out for food because nothing was opened. The location of the dent suggest that a gate bar closed down on the hood. Because the dent and scratch are above the headlight on the hood passenger side. Actually it could have gone unnoticed with the exception of the hood dent which really stands out.
Thanks
Chet Jones
Comments:
Posted by madconsumer on 2011-05-21:
what part of the bonnet was the damage?
Posted by MRM on 2011-05-21:
How would you know that the dent was caused by the valet? It could have been other guests or a falling object from the sky that could have dented your car.
Posted by momsey on 2011-05-21:
It's a very frustrating situation, but it would be bad business to accept responsibility for every situation like this. You didn't notice it until you were a half hour away, and while it's likely it happened on the valet's watch, it's possible it didn't.
Posted by bluediamond98 on 2011-05-21:
If something fell from the sky and dented the hood of the car in the 30 minutes the OP had it back in his possession, I think he would have noticed a big crash or boom. It is unfortunate that you didn't notice the condition when you received it back from the valet service but I understand their position that anything could have happened in the 30 minutes after you left their establishment. Of course you know it didn't but I think it leaves you out of gas. Good luck with your insurance company (and I hope it isn't Met-Life).
Posted by Nohandle on 2011-05-21:
You left that evening to purchase food and my question is were you in possession of your vehicle at all times then? I had a friend go out one evening, dined at a restaurant and the next morning discovered a huge dent on the side of his car. It being dark, he didn't notice it until the next day. Obviously not valet parking but it was aggravating to him.
I've been some places that valet parking was the only option and a guest would not use his personal vehicle his entire stay. In that case I'd blame it on valet parking. This review almost reminds me of checking out rental cars before/after the rental. Nice warning and I'll keep it in mind.
I've been some places that valet parking was the only option and a guest would not use his personal vehicle his entire stay. In that case I'd blame it on valet parking. This review almost reminds me of checking out rental cars before/after the rental. Nice warning and I'll keep it in mind.
Posted by Justice-4-All on 2011-05-21:
Regardless of whether or not it was caused by the valet, once you checked-out and exited the property, they are no longer liable. While I honestly believe your version, you have to look at it from the hotel's perspective, as a business. A customer could theoretically damage their vehicle anywhere along the way, and turn around and blame valet.
Posted by Nick9075 on 2011-05-21:
You should always self park your own car and always park on the outer edge of any lot. People these days are careless and don't care about other peoples property.
Your best course of action at this point is to send a letter to the corporate office requesting reimbursement. If that fails then of course there is court and it probably will come to that due to the arrogant nature of many corporations and the I couldn't give a da*** about anyone but myself attitude of many employees in retail
Your best course of action at this point is to send a letter to the corporate office requesting reimbursement. If that fails then of course there is court and it probably will come to that due to the arrogant nature of many corporations and the I couldn't give a da*** about anyone but myself attitude of many employees in retail
Posted by throwback on 2011-05-21:
Your complaint with Hyatt was 30 minutes to late.
Posted by James_236 on 2011-05-21:
The position of the scratch and dent suggests it was not done by the valet. Negligent driving may cause scrathes and dents to the sides and front of the vehicle or at the back if hit by another vehicle. But a dent on the hood has to be something falling on the vehicle while parked. The most likely scenario was when you went to buy food and unless you bought your food in a drive-thru, you would have parked somewhere and some object fell on your car.
Posted by Ytropious on 2011-05-21:
I too wonder how the scratch ended up on the top of the hood if this is somehow a valet's issue. I just don't see it happening. Sounds like someone else dragged their bag across your hood or rubbed up against it talking to someone else or God knows what. Point being, you can't prove it was the valet, and they can't prove it was you. Case closed.
Posted by bluediamond98 on 2011-05-21:
Coincidentally (and much to my dismay), when I left my house this evening I noticed a ding in the hood of my car. No one has driven the car but me and I did not notice it this morning. I went to a Little League baseball game this morning and parked the car. I approached the car from behind when I left the game so I can't say that it happened in the lot but I imagine the kids were probably throwing a baseball around and one popped my vehicle. These things happen.
Posted by Skye on 2011-05-21:
This is not unusual. The minute you drive off the property, that you claim damaged your vehicle, they are under no obligation to do anything.
You cannot prove it was done there, or somewhere else along your travels. This is a great reminder to always check your vehicle over after leaving valet parking services, but before you drive off the property.
You cannot prove it was done there, or somewhere else along your travels. This is a great reminder to always check your vehicle over after leaving valet parking services, but before you drive off the property.
Posted by littleshorty on 2011-05-21:
I have a dent on my driver's side and I don't know how it got there. It's an inch long and it's near the window. Could have been from another car. Could have been a shopping cart. Who knows. Dents and scratched sometimes happen
Posted by trmn8r on 2011-05-21:
I believe it *is* a legal issue. You drove away. There is no way to prove when the damage was done. It wouldn't be right for the hotel accept responsibility or pay the bill, IMO.
Posted by trmn8r on 2011-05-21:
little -> I did that to your car. I'm sorry, I meant to tell you about it. I guess it slipped my mind.
Posted by littleshorty on 2011-05-21:
Trm I KNEW it was you! I'll be sending you the bill
Posted by trmn8r on 2011-05-21:
You'll have to find me first (:
Posted by littleshorty on 2011-05-21:
I'm gonna send wally out after you
Posted by trmn8r on 2011-05-21:
He'll get hung up at all the fast food joints and never make it to me.
Posted by littleshorty on 2011-05-21:
Lol that's probably true
Posted by Wally86 on 2011-05-21:
Did someone say fast food:)
Posted by The Jet on 2011-05-22:
I never left my vehicle during the time I went out for food because nothing was opened. The location of the dent suggest that a gate bar closed down on the hood. Because the dent and scratch are above the headlight on the hood passenger side. Actually it could have unnoticed with the exception of the hood dent which really stands out.
Posted by trmn8r on 2011-05-22:
I believe it *is* a legal issue. You drove away. There is no way to prove when the damage was done. It wouldn't be right for the hotel accept responsibility or pay the bill, IMO.
Posted by madconsumer on 2011-05-22:
without evidence of what caused the damage, it could have been caused by anything. another patron dropped their luggage, a hoodlum threw a brick, anything.
seems this would have been noticed as the vehicle was being picked up.
seems this would have been noticed as the vehicle was being picked up.
Posted by The Jet on 2011-05-23:
Flora Tommie I agree, definitely a moral issue. However, being their name is the Hyatt Regency, I will pass this on to people I know who book hotel rooms a lot...will let my niece know too because her group travels a lot & uses a lot of hotels. Thought the Hyatt Regency had better class...a legacy gone.
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