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Classic Used Car & Leasing CO Complaint - Classically Used by Classic Used Car Leasing CO

Review by josie3144 on 2011-05-21
BALTIMORE, MARYLAND -- This was the absolute worst experience with a car dealer ever....I purchased a used car from them but the car was overheating took the car into the dealer to see what was wrong..I had to call to see what needed repaired because they never called me to tell me what was going on..The receptionist proceeded to tell me that they made some repairs and it would cost $94 but they need to do more repairs and they couldn't give me the car...and I had to rent a car until they found out what else needed to be done..after getting someone to drive me down to the dealership and 2 911 calls later I received my vehicle...How can a business do unauthorized repairs on your car and tell you that you can't remove the car from there premises...according to the law..if you sign on dotted line your responsible for that car even if the car is not able to drive...If this is how they treat their customers...they deserve no business at all...
Comments:2 Replies - Latest reply on 2011-05-23
Posted by MJGoldfarb on 2011-05-21:
Did you have the car checked by another mechanic BEDFORE purchasing it? Was there a WRITTEN warranty on the car?
Posted by trmn8r on 2011-05-23:
Interesting problem. You authorized them to make repairs, so what is the procedure to make them stop further work and put the car into condition to take elsewhere?

At a reputable shop, it only takes a conversation. "I don't want that work done, please give me the car back." Sounds like these people were trying to take you for a ride. Good for you for getting the police involved, though I'm not sure a 911 call is the way to do it. There are non-emergency numbers available.

A VW dealer, also in Baltimore, tried to sell me several $100 of unneeded repairs. Service manager had thick gold chains and wore a lot of cologne. Yuck.

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