AAA Complaint - AAA Road Service is Useless
BOSTON, MASSACHUSETTS -- I waited almost two hours for a tow last night. After the first hour I called their dispatcher who told me that the truck was "on the scene". That was a flat out lie. After the second hour, I called and was told that a flat tire became a tow for another customer, so it would be another hour probably. Since I didn't feel like waiting three hours total, AAA suggested that I get a ride home and they will arrange for the pick up of my car and take it to my repair shop later that night.
Well, I called my repair shop this morning and they didn't have the car! I called AAA and they had no idea where my car was! What?
After many frustrating phone calls, I find out that AAA never even picked the car up!
Since the problem occurred on a Sunday night, my car was sitting in an open parking lot, and since they needed to flat tow it, there would have been easy access.
Today it is blocked in and they won't be able to get to it until maybe tonight. So it's not going to be repaired until tomorrow at the earliest.
This is totally unacceptable. AAA service is terrible and not recommended by me. They need to fix things or other similar services (like Progressive) will replace them pretty quickly. I certainly will not renew my membership.